Whether you ordered today or many, many months ago, your in-stock items WILL SHIP before the UPS and USPS cut-off dates for packages to arrive before Christmas.
How do we know this will happen? Because we're flying to our fulfillment center in California tomorrow morning, renting a truck, packing up all of our inventory and driving it back to our offices in Utah so we can pack them up and ship them ourselves all weekend long. We will move heaven and earth to make sure you get your orders before Christmas.
The fulfillment center is a third-party logistics facility and...
We have put a new tool on our website to allow you to see the status of your order. Click here or on the link "Order Status" in the navigation bar at the bottom of our website to access it. Please be sure to read all of the information above the tool. There is a lot of info in there that will help answer many of your questions.
The tool isn't perfect, but it's a start.
The Weekender Duffel has been one of Kendal & Hyde's most popular products - and also one of our most delayed. For many of you, the wait is almost over. We have just confirmed that a large batch of Whiskey Weekender Duffels will begin shipping at the end of this week.
We will not have enough in this shipment to fulfill all orders, but this will make a significant step towards getting Weekender orders fulfilled. We have more in pipeline and have a roadmap in place to have all Weekenders completed ASAP - without sacrificing quality, of course.
We also realize that it...
We've been working around the clock and are happy to announce that outstanding in-stock orders will begin shipping tomorrow, with the goal of finishing by the end of this week.
For many of you, this means your orders are on there way! When your order is shipped, you should receive an automatic email with a tracking number to track your package.
If you have not received a tracking number for your in-stock item by next week, please contact us at firstname.lastname@example.org We are trying to be as pro-active as possible and will try to contact you ahead of...
Thanks you for your patience during the outage. We are now going through support tickets as fast as we can.
When you email us, you will receive an automated response with a ticket #. That let's you know that we received your email and it is in our system. If you did not receive that email, please contact us again as your email might not have been logged.
We apologize for the delay. We are going full speed ahead answering as fast as we can. We have a lot to get through and greatly appreciate your patience.