We experienced an extreme delay the last two months in shipping orders due to the change in management to the new Kendal & Hyde. We are now working around the clock to get over 1,000 outstanding orders shipped, backordered products made and delivered, and are changing our backend business processes to make sure delays like this never happen again.
Thank you for being so patient during the transition to the new Kendal & Hyde and throughout this past year. We know it has been difficult waiting so long for your orders and we are doing everything we can to turn Kendal & Hyde around and to make things right with our customers. We promise that we won’t rest until that happens.
Products on Backorder
We are in the middle of shipping a large batch of Whiskey Weekender Duffels. Customers receiving those Duffels have been notified. Another large batch of Whiskey Duffels was supposed to arrive on Dec. 16, but now looks more like early January. Natural, Mocha and Black Duffels will be ready later in Q1 2017.
Attaché and Narrow/Wide Side Pockets
The attaché is expected in Q1 2017. This product has been fraught with delays and we are now working with new, more reliable suppliers to get these made and delivered.
Expected Q1 2017.
Water Bottle (Holder and Stainless Steel Thermos)
Expected Q1 2017.
While not on backorder, we won’t be able to send any repair kits (rivets, buckles, etc.) until after we have shipped out all in-stock items before Christmas. They will most likely arrive to you the weeks after Christmas.
We are experiencing an enormous backlog of support emails and are trying to respond as quickly as possible, but it is a never ending flow of emails that we simply can’t keep up with. For this reason, please contact support only if you need to change your shipping address, cancel or change an order, or if it is an emergency.
Please use the order lookup tool and the information listed above for the status of your order.
Kendal & Hyde.